Just when you think you have it in the bag, you realize you have further to go.
I came across a company today that reminded me of a problem solving trap that I call "Second Order Problem Distraction" (SOPD). SOPD happens when you are trying to solve a problem but get distracted by another problem that is related, but serves only … [Continue reading]
I just had the best customer service experience of my life. Seriously, this was one of those moments that you read about that sounds like someone made it up. I just had to write about this because it is so full of business lessons regardless of your … [Continue reading]
I'm a self described technology wonk that likes to unplug from time to time, so I head outdoors whenever I get a chance. It gives me the opportunity to think without interruption and find inspiration in the incredibly complex and beautiful systems of … [Continue reading]