I've been working for over three decades. In that time I have seen dozens of different approaches to performance management and most of them suck. In many organizations performance management is not an integrated process with a clear goal, but … [Continue reading]
SOPD – Second Order Problem Distraction
I came across a company today that reminded me of a problem solving trap that I call "Second Order Problem Distraction" (SOPD). SOPD happens when you are trying to solve a problem but get distracted by another problem that is related, but serves only … [Continue reading]
Amazing Customer Service
I just had the best customer service experience of my life. Seriously, this was one of those moments that you read about that sounds like someone made it up. I just had to write about this because it is so full of business lessons regardless of your … [Continue reading]
Why I call this blog False Summits
I'm a self described technology wonk that likes to unplug from time to time, so I head outdoors whenever I get a chance. It gives me the opportunity to think without interruption and find inspiration in the incredibly complex and beautiful systems of … [Continue reading]